CUSTOMER SERVICE

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CUSTOMER SERVICE

Our agents are trained to provide timely, attentive, upbeat service to your customers, and make sure their needs are met in a manner that reflects positively on your business.

  • Respond to customer emails in a timely and effective manner.

  • Respond Promptly to Facebook Messenger inquiries.

  • Clear and concise communication within the guidelines set by the client.

  • Real time tracking and escalating of issues.

  • Refunds processing and order cancellations when needed.

CUSTOMER SERVICE PACKAGES

Upscale Your Service

BASIC PACKAGE

  • Customer e-mails

  • Social media chat

  • Social media comment engagement

  • Social media monitoring

  • Tracking

PREMIUM PACKAGE

  • Customer e-mails

  • Social media chat

  • Social media comment engagement

  • Social media monitoring

  • Tracking

  • Ali Express disputes

  • PayPal disputes

ADVANCED PACKAGE

  • Customer e-mails

  • Social media chat

  • Social media comment engagement

  • Social media monitoring

  • Tracking

  • Ali Express disputes

  • PayPal disputes

  • Suppliers contact

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